Your privacy is our responsibility

8l88 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users' personal information. This privacy policy ("Policy") describes how 8l88 ("we", "our", or "platform") collects, stores, uses, and where necessary shares your personal information with third parties.

This policy applies to our website, mobile version, and all related services. When you create an account on 8l88, use our services, or contact us, you fall within the scope of this policy.

1.1 Information you voluntarily provide

When you register or log in to the 8l88 platform, you may provide the following information:

• Full name and username
• Email address
• Mobile number (e.g. linked to bKash, Nagad, Rocket, Upay accounts)
• Date of birth (for age verification)
• Password (stored in encrypted form)
• Payment information (for transaction identification)

1.2 Automatically collected information

When you visit the 8l88 website, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Pages visited and click history
• Session duration and time spent on the site
• Data from cookies and similar tracking technologies
• Referral URL (where you came from before reaching our site)

1.3 Transaction-related information

When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, transaction details — such as amount, time, method, and transaction ID — are securely recorded in our system. This information is essential for user account verification, fraud prevention, and financial security.

2.1 For operating the service

We use the collected information for the following purposes:

• Creating, managing, and securing your account
• Verifying login identity and authentication
• Processing deposit and withdrawal requests
• Activating bonuses and promotional offers
• Tracking VIP level progress
• Displaying gaming history and balance

2.2 For security and compliance

8l88 is committed to maintaining a safe and fair platform. Toward this goal, we use the collected information to:

• Detect and prevent fraud, manipulation, and suspicious activity
• Prevent unauthorized access to accounts
• Ensure age verification (complying with the 21+ age rule)
• Enforce responsible gaming policies
• Prevent multiple accounts by the same person

2.3 For communication and support

We use your information to stay in touch with you. This includes:

• Sending transaction confirmations and account-related notifications
• Providing customer support (via 24/7 live chat and email)
• Informing you about changes to platform policies
• Letting you know about relevant offers suited to your needs (subject to your consent)

2.4 For service improvement

We analyze aggregated and anonymized data to improve the user experience on the platform, develop new features, and identify potential technical issues. No personally identifiable information is used in this analysis.

3.1 What cookies are and why they are used

Cookies are small text files stored on your device. 8l88 uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure security.
• Functional cookies: To remember your preferences and settings.
• Analytical cookies: To understand site usage patterns — data is collected in aggregated form.

You can control cookies at any time through your browser settings. However, disabling certain cookies may limit some functionality of the platform.

4.1 Situations where information is shared with third parties

We may share your information with third parties only in specific circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and Upay.
• Technology partners: Technology companies that assist in operating the platform work under strict confidentiality agreements.
• Legal obligations: In response to legally valid requests from law enforcement agencies or as directed by a court.
• Fraud prevention: In cases of serious fraud or security threats, relevant authorities may be notified.

4.2 With game providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, and Microgaming operate as part of the platform. They may receive some session and gaming-related data, but they never receive your personal identity or financial information.

5.1 Technical security measures

8l88 uses industry-standard security technology to protect your information:

• SSL encryption: All data transmission between the website and servers is encrypted using SSL/TLS technology.
• Password hashing: Your password is never stored directly — only a one-way cryptographic hash is kept.
• Firewall and intrusion detection: Multiple layers of security barriers are active at the server level.
• Regular security audits: Regular assessments are conducted to identify security vulnerabilities in the platform.
• Two-step verification: An option to add an extra layer of security to your account.

5.2 Response to security breaches

In the event of a data breach, 8l88 will notify affected users as quickly as possible and will actively take steps to mitigate the damage. Immediate actions will include temporarily suspending affected accounts, requesting password changes, and launching an investigation by the security team.

6.1 How long information is kept

8l88 retains your information only for as long as necessary:

• Active account data: Complete information is retained for as long as the account remains active.
• Transaction history: Financial records are retained for the long term (for legal and audit requirements).
• After account closure: Basic account information may be retained for a defined period, after which it is permanently deleted.
• Marketing communications: Upon unsubscribing, you are removed from the list immediately.

7.1 Right to access and correct information

As a user of 8l88, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances, you may request that your information be deleted (though this may not be fully possible where legal obligations exist).
• Right to restrict processing: You may request that the use of your information be limited for certain specific purposes.
• Right to withdraw consent: You may withdraw consent given for marketing communications at any time.

7.2 How to exercise your rights

To exercise any of the above rights, please contact our support team. After verifying your identity, we will respond to your request as quickly as possible. Ways to contact us:

• 24/7 live chat: directly through the platform
• Email: [email protected]

8l88 strictly does not provide services to persons under the age of 21. Our platform is for users aged 21 and above only. We verify age at the time of registration. If we learn that a minor has registered, their account will be closed immediately and the associated information will be deleted.

If you believe a minor is using the platform, please inform us at [email protected].

The 8l88 platform may sometimes contain references to third-party services (such as the names of payment providers or game developers). These third parties have their own privacy policies and manage their own data practices. 8l88 is not responsible for their data management.

10.1 Notification of policy updates

8l88 may update this privacy policy from time to time. When significant changes are made, we will:

• Update the last-updated date on this page
• Send a notification to your registered email where applicable
• Give you the opportunity to review the changes upon your first login

Continuing to use the platform after changes are made will be considered acceptance of the updated policy. We therefore recommend checking this page regularly.

10.2 Language and interpretation

This privacy policy is written in Bengali. In the event of any interpretive dispute, the Bengali version will be considered definitive.